Mark DeJong

Ed Surber (EP 12): We need businesses full of problem solvers.

In this episode Ed Surber walks us through the key areas he focuses on including why he believes you need to fill your business  with  problem solvers. We also discuss key areas such as the need for small wins and the relationship between Lean tools and Lean culture and how to plan at all levels…

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Patrick Adams (EP 11): The one question that changed their culture.

In this episode Patrick Adams talks to us about servant leadership, the need for humility in Lean leadership to ensure you uncover the Iceberg of ignorance and how being excessively productive in your “Silo” can be detrimental to the organisation. Also pay attention as there was one question that Patrick asked that started a  fundamental…

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Chhavi Raj (EP 10): Keeping banking agile and processes Lean

In this episode Chhavi Raj talks us through her first year practicing Lean in the banking industry with HSBC. She walks us through her struggles with communicating with all stakeholders  the value of Lean and the “Value stream” and how it can drive out waste and help design processes that increase customer satisfaction. 

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Attila Dobai (EP 09): Meteorologist to Lean Six Sigma Leader? It’s all math right?

In this episode Attila talks to us about practicing Lean and Six Sigma, shedding light on problems, eradicating the zero failure culture  and what it takes to innovate and drive change in both rough waters and when business is smooth sailing. 

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Nandha Kumar (EP 08): Can you use Lean in a service business?

In this episode Nandha Kumar talks to us about applying Lean in the Banking system in India.  We talk through how he works to foster a Lean culture in the service industry to ensure the improvements are continuous and not a  one time event. 

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Alex Cano (EP 07): Remove waste not people.

In this episode, Alex Cano talks with us about the value of diversity and developing and communicating a vision as well as the challenges and joys of running a successful worldwide project. 

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Mike Carnell (EP 06): How to get goal alignment and results.

In this episode Mike Carnell walks us through the lessons and best practices he has learned over 30 plus years of business leadership. From change management and getting alignment with teams at all levels to setting goals to getting buy in with both formal and informal leaders. 

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Jon Baker (EP 05): Can you go from command and control to a Lean culture?

In this episode Jon Baker talks about engaging front line workers, to have them quickly identify waste and remove it from the process, increasing employee satisfaction and driving out costs. He talks through the challenges of walking into a command and control culture and how  he has seen those companies move toward an engaged Lean…

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Amanda Zimmerman (EP 04): is Lean for all industries?

In this episode Amanda brings us on her Lean journey from the oil fields to the Antarctic.   She walks us through getting  engagement, meeting goals and objectives and the importance of small wins and momentum.  Her fresh look at how to address business issues will have you looking at your processes. From how to rank…

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James La Trobe Bateman (EP 03): Are you teaching Lean tools? or coaching a Lean culture?

In this episode James La Trobe Bateman shares a fascinating introduction to Lean thinking as he started his work life with a product that has a short shelf life, that was naturally pulled by the customer and could not be inventoried.  He shares his take on response time, costs, and the customer’s view of value,…

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