Elisabeth Swan: (EP 72) Value is created by asking good questions

In this episode, Elisabeth Swan is the co-author of The Problem-Solver’s Toolkit and the co-founder of the Just-In-Time Café, a consulting business concentrating on operational excellence and cultural transformation. She has been practicing for over 30 years, particularly in the transactional and service industries, addressing process-based organization design, problem-solving, Lean Six Sigma, and change management.

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