In this episode James La Trobe Bateman: talks us through the concept of response time, an idea that was inspired by the book “The Goal” by Eliyahu Goldratt. James walks us through the business’s innate ability to deliver value in a timely manner. We discuss being able to know what customers value and the costs and consequences of large runs on lead time.
James’s favorite book is “Up the Organization: How to Stop the Corporation from Stifling People and Strangling Profits by Robert C. Townsend” have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.