Jim Benson: (EP 66) Productivity versus Effectiveness

In this episode, Jim Benson, CEO of Modus Cooperandi and a Shingo Research Award-winning author who has spent over 20 years implementing lean in a variety of industries, discusses effectiveness for people, teams, and organizations. He explained why Toyota’s gift to the world was not the Ishikawa Diagram, but rather respecting the supply chain and creating connections with it.

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