Ria Joubert (EP 20): People, Process, KPIs and human behavior

In this episode, Ria Joubert discusses people, processes, and some silly KPIs in everything from the mining sector to service businesses. We look at what behaviors matter? What do we want to achieve? and how do we get the team on board? 

Ria’s favorite book is “The Tipping Point by Malcolm Gladwell” have you read it? Check out all our guests book top book recommendations here” and let us know your favorite.

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