Thomas Frase: (EP 75) Reduce defects to reduce rework and reduce waste.

In this episode, Thomas Frase, an ASQ certified lean Six Sigma black belt with over 20 years of process improvement and change management experience, talks about his practice of lean and six Sigma in different businesses. We discussed resumes, hiring, and the HR side of things. We talked about non-manufacturing activities that occur in businesses and how we can look at those processes and remove waste from them.

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